Returns & Exchange 

RETURN POLICY

Each jewelry piece at Light of Life is crafted by hand. Our goal is for you to be happy with your purchase! If you are not completely satisfied with your item, our policy is that you may send it back to us within 30 days of purchase for a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. We require a receipt or proof of purchase to complete the return or exchange. We also require the item purchased to be in the original packaging.

 

SHIPPING

All shipping charges including the original cost of delivery will be the responsibility of the customer should you decide to return or exchange an item. Shipping costs are non-refundable. Please allow up to 7-10 business days for your exchange or return to be processed. Business days are Monday-Friday. Return processing begins after your package is delivered to us. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item


 

PLEASE RETURN YOUR ITEM TO:

 

LIGHT OF LIFE - RETURNS

New Millennium Light of Life LLC

PO Box 460145

Houston, Texas 77056


 

DAMAGED ITEMS

If an item arrives to you damaged or you wish to exchange an item, please contact us at lightoflifejewelsllc@gmail.com and CC: lightoflifejewls@hotmail.com. We will resolve the problem as soon as possible. If you purchased a piece through one of our retail partners please contact them to resolve the issue.

 

OTHER INQUIRIES

Please send us an email at lightoflifejewelsllc@gmail.com and CC: lightoflifejewls@hotmail.com and we'll be more than happy to assist you with any other inquiries

Shipping

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 30 days after order approval and credit card authorization. Orders placed on Saturdays and Sundays will begin processing the following business day. Orders submitted before 12PM EST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM EST or Saturday and Sunday will ship the next business day. We will always contact you if an item is not available or we cannot meet your shipping needs.

 

Light of Life orders are shipped using United Parcel Service (please note that UPS does not ship to P.O. Boxes). Shipping times are as follows:

 

Ground (will arrive in 3-5 business days)

 

Two-Day (will arrive in 2 business days)

 

Overnight (will arrive the following business day)

©2018 New Millenium Light of Life LLC

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